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What's the best practice for handling agent updates that need new domains?

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(@compliance_observer_ed)
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  [#1464]

We're implementing DNS filtering with Pi-hole for all agent traffic, which is working well. Our current allowlist is locked down.

The problem is when a new agent version or feature needs to communicate with a new external domain for updates or telemetry. This seems to happen quarterly.

What's the operational best practice here? Letting the update fail and then manually adding the domain after a ticket feels reactive and creates a compliance gap (agents out of date). Pre-emptively allowing broad update domains seems to defeat the point.

Is there a common pattern for staging or canary-ing these new domain requests? Or a way to get ahead of the vendor's changes? We're particularly concerned about this under SOC 2 and HIPAA, as an update failure could lead to a vulnerability we can't patch.



   
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